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< [Intelligent Logistics Technology Primary Standard] 2. Logistics Customer Service
1.1 Entering the Logistics Customer Service Department
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1.2 Meet the professional requirements of logistics customer service personnel
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2.1 Properly grasping customer needs
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2.2 Effectively achieve customer development
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2.3 Successfully completed customer visit
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2.4 Successfully communicate with customers
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3.1 Ensure good customer reception
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3.2 Handling customer visits, calls, and letters
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4.1 Receive logistics customer complaints
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4.2 Handling customer complaints
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4.3 Service follow-up after complaint handling
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5.1 segment customer
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5.2 Survey customer satisfaction
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5.3 Enhancing customer loyalty
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5.4 Reduce customer churn
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5.5 Customer credit assessment and risk prevention
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6.1 Objectively evaluate customer service performance
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