[Tourism Management and Study Tour Services] 1.Tour Guide Service Skills
#ICT# #IOT#

Lesson Code: TCMA2024G012

Clicks:
Academic Hours
4.00hours
Publish Date
Nov 2024

Lecturer

1. Lecturer: WANG Qiumei, Fuzhou Vocational Technical College

2. Lecturer: HU Jinzhen, Fuzhou Vocational Technical College

3. Lecturer: JIA Mengyu, Fuzhou Vocational Technical College

General Introduction
This course is designed to develop trainees' language expression and adaptability skills in tour guide work. It primarily teaches the creation techniques of tour guide scripts,
language skills for guiding, explanation skills, standardized operational skills, adaptability, and the ability to promote civilized tourism.

This Course is for
● Helping trainees become familiar with the professional ethics, service procedures, and standards required in the roles of tour guides, local guides, and tour leaders.
● Enabling trainees to master the techniques for leading tours and the methods for delivering effective explanations.
● Equipping trainees with the skills to handle unexpected incidents effectively.
● Laying the necessary foundation for further comprehensive studies in tourism management.

Learning Materials

● Corresponding PPT
● Online Course Video
● Simulation Question Tanks

Recognized By

Benefits of Learning

● Being able to create tour guide scripts based on the characteristics of tourism resources.
● Capable of guiding the aesthetic experience of tourists by applying tour guide techniques in accordance with the language and explanation requirements of guiding.
● Knowing how to complete the preparation, reception, accommodation services, itinerary verification, itinerary changes, handling of unexpected events, and departure services for local guiding based on the service procedures and standards for local guides.
● Being able to complete the preparation, reception at the first stop (entry point), en-route explanations, services at each stop, and departure services for full-time tour guiding, in accordance with the service procedures and standards for full-time guides.

Courses Videos
1.1 The basic of creating tour guide commentary play 1.2 The skill of creating tour guide commentary play 1.3 The application of the tour guide's gesture language play 1.4 The principles and requirements of tour guide explanations play 1.5 Guided commentary of natural sceneries (I): Guided explanation skills of laplay 1.6 Guided commentary of natural sceneries (II): Guided explanation skills of hydrological landscapeplay 1.7 Guided commentary of humanistic history (I): Guided explanation skills of famous sites and histoplay 1.8 Guided commentary of humanistic history (II): Guided explanation skills of garden landscapes play 1.9 Guided commentary of humanistic history (III): Guided explanation skills of humanistic landscapeplay 2.1 Local guide service preparation play 2.2 Pick-up service (I) Prevention and handling of missing pick-up, empty pick-up, and wplay 2.3 Pick-up service (II) Welcome speech play 2.4 Pick-up service (III) Scenic tour along the way play 2.5 Check-in at the hotel service play 2.6 Dining service (II) Prevention and handling of food poisoningplay 2.7 Check and agree on the schedule play 2.8 Handling of changes in tourism reception plans and schedulesplay 2.9 Prevention and handling of tourists getting lost play 2.10 Pick-up service at the station - Prevention and handling of missed flights (trains,play 3.1 Preparation work before the trip play 3.2 First-stop pick-up group serviceplay 3.3 Explanation services at each stop along the way play 3.4 Each stop along the way service (I) Boarding (ship, car) serviceplay 3.5 Each stop along the way service (II) Prevention and handling of motion sickness (plaplay 3.6 Each stop along the way service (III) Handling of individual requests of tourists inplay 3.7 Final stop pick-up serviceplay

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