● Being capable of drafting job responsibilities for logistics customer service personnel based on the company's organizational structure.
● Being capable of designing logistics customer development plans based on the analysis of customer needs and actual customer situations.
● Being capable of applying visitation techniques to design logistics customer visit plans and using communication skills for customer interactions.
● Being capable of managing logistics customer reception, handling visits, calls, and correspondence according to logistics customer service arrangements.
● Being proficient in analyzing the reasons for logistics customer complaints, categorizing them, designing the process for handling logistics customer complaints, and conducting follow-up services after complaint resolution.
● Being competent in segmenting logistics customers, conducting satisfaction surveys, and managing customer attrition.
● Being proficient in applying the process and assessment methods of logistics customer service performance management to conduct performance evaluations.